In terms of the educational role, slightly more than half of the studies used teaching agents, while 13 studies (36.11%) used peer agents. Only two studies presented a teachable agent, and another two studies presented a motivational agent. Teaching agents gave students tutorials or asked them to watch videos with follow-up discussions. Peer agents allowed students to ask for help on demand, for instance, by looking terms up, while teachable agents initiated the conversation with a simple topic, then asked the students questions to learn. Motivational agents reacted to the students’ learning with various emotions, including empathy and approval.

Chatbots are either flow-based or powered by AI, concerning approaches to their designs. Nonetheless, the existing review studies have not concentrated on the chatbot interaction type and style, the principles used to design the chatbots, and the evidence for using chatbots in an educational setting. Chatbots, also known as conversational agents, enable the interaction of humans with computers through natural language, by applying the technology of natural language processing (NLP) (Bradeško & Mladenić, 2012). In fact, the size of the chatbot market worldwide is expected to be 1.23 billion dollars in 2025 (Kaczorowska-Spychalska, 2019). In the US alone, the chatbot industry was valued at 113 million US dollars and is expected to reach 994.5 million US dollars in 2024 Footnote 1. Enhanced communication capabilities can help tailor the content and tone of chatbot responses.

Education is Among the Top 5 Sectors to Use Chatbot

And we can plan, build and train your team in using your new chatbot all in one week. Join us for a session with MyOperator & LeadSquared on how to maximise student conversions for your educational institute. Chatbots can also be used to send reminders for book returns or overdue items, renew library materials, and suggest study guides or research methodologies. One such example is Beacon, the digital friend to students at Staffordshire University. It is important for the student to know their instructors or the realities of how easy or difficult a course is. You can set up sessions with current student ambassadors to answer any queries like this.

chatbot for educational institutions

They also need to feel treated fairly and to always be provided the option to reach a human. On EdTech platforms, students mostly search for different courses and fee structures. Its time consuming to provide all the details, so the education chatbot comes into the picture.

Purpose of the study

Furthermore, there is a need for understanding how users experience chatbots (Brandtzaeg & Følstad, 2018), especially when they are not familiar with such intervention (Smutny & Schreiberova, 2020). Conversely, due to the novelty of ECs, the author has not found any studies pertaining to ECs in design education, project-based learning, and focusing on teamwork outcomes. The implementation of chatbots in education has been successful, as seen by the many examples of companies and institutions leveraging this technology to improve student outcomes. As chatbot technology continues to evolve, we can expect even more advanced and sophisticated applications in the education sector.

chatbot for educational institutions

An integrated chatbot and CRM, enables automated follow-ups for incoming inquiries. The CRM can trigger personalized messages, reminders, and notifications to prospective students at various stages of the admissions process. This automated follow-up reduces manual efforts, and increases the chances of conversion. The solution is to integrate an education chatbot with a higher-education CRM to help your admissions team create magic. There’s one thing that professors find more time consuming than prepping for the next class—grading tests.

Search Criteria

LeadSquared’s higher education CRM helps institutions drive paperless admissions, map student individual student journeys to ensure personalized communication, and eliminate counselor distractions by prioritising important student inquiries. As the number of prospective students and inquiries increases, manually managing and responding to each one becomes challenging. An AI-powered chatbot can handle a high volume of inquiries simultaneously and cater to a larger pool of students without compromising the quality of engagement.

  • For instance, some teaching agents recommended tutorials to students based upon learning styles (Redondo-Hernández & Pérez-Marín, 2011), students’ historical learning (Coronado et al., 2018), and pattern matching (Ondáš et al., 2019).
  • Educational Technologies enable distance learning models and provide students with the opportunity to learn at their own pace.
  • It was observed that communicating merely was not the main priority anymore as cooperation towards problem-solving is of utmost importance.
  • Used strategically, chatbots could take over repetitive low-level guidance tasks that teaching and learning centres field and help avoid overload.

The students found the tool helpful and efficient, albeit they wanted more features such as more information about courses and departments. In comparison, 88% of the students in (Daud et al., 2020) found the tool highly useful. Studies that used questionnaires as a form of evaluation assessed subjective satisfaction, perceived usefulness, and perceived usability, apart from one study that assessed perceived learning (Table 11). Assessing students’ perception of learning and usability is expected as questionnaires ultimately assess participants’ subjective opinions, and thus, they don’t objectively measure metrics such as students’ learning. In general, the studies conducting evaluation studies involved asking participants to take a test after being involved in an activity with the chatbot. The results of the evaluation studies (Table 12) point to various findings such as increased motivation, learning, task completeness, and high subjective satisfaction and engagement.

Cost-Effective Learning

With their ability to adapt to individual student needs and provide personalized learning experiences, chatbots have the potential to revolutionize the future of education. In recent years, the education industry has witnessed a significant shift towards using technology to enhance the learning process. These chatbots are designed to provide personalized and interactive learning experiences to students using artificial intelligence (AI) and machine learning algorithms. Chatbots can help educational institutions in data collection and analysis in various ways.

chatbot for educational institutions

You can customize the bot’s appearance and functionality to match your business needs. IBM Watson Assistant helps answer student queries, provides course information, assists with research, and offers personalized recommendations Chatbot for Education for academic resources. But does this mean that only the admissions team and teachers can take advantage of a chatbot? Here are some of the other teams that can also take advantage of a chatbot for their processes.

Chatbots for Universities and Educational Institutions

For instance, the chatbot presented in (Lee et al., 2020) aims to increase learning effectiveness by allowing students to ask questions related to the course materials. It turned out that most of the participants agreed that the chatbot is a valuable educational tool that facilitates real-time problem solving and provides a quick recap on course material. The study mentioned in (Mendez et al., 2020) conducted two focus groups to evaluate the efficacy of chatbot used for academic advising. While students were largely satisfied with the answers given by the chatbot, they thought it lacked personalization and the human touch of real academic advisors. Finally, the chatbot discussed by (Verleger & Pembridge, 2018) was built upon a Q&A database related to a programming course. Nevertheless, because the tool did not produce answers to some questions, some students decided to abandon it and instead use standard search engines to find answers.

Education chatbots can provide 24/7 assistance to students by answering questions and providing information on a wide range of topics. The round-the-clock availability helps them get the information they need quickly and easily, without having to wait for regular office hours when human agents can reply to their queries. Haptik offers customized solutions for educational institutions to provide personalized assistance to students, handle admissions inquiries, guide them through the application process, and more. Having an integrated chatbot and CRM can streamline the application process for prospective students. The chatbot can assist students in filling out application forms, provide guidance on required documents, and offer reminders about deadlines. With automated prompts and notifications, a chatbot ensures that students complete the necessary steps in a timely manner, reducing administrative burdens for both the students and the admissions team.

Conclusion – Chatbot for education

While virtual and augmented reality is still a thing of the future for the online education industry, AI chatbots are already playing an important role in making it the efficient tool it is today. A scripted chatbot, also called a rule-based chatbot, can engage in conversations by following a decision tree that has been mapped out by the chatbot designer, and follow an if/then logic. In contrast, NLP chatbots, which use Artificial Intelligence, make sense of what the person writes and respond accordingly (NLP stands for Natural Language Processing).